Prism partners with International Contact Centre Leader

Leading regional and international Business Process Outsourcers (BPO) Prism Services and Transactel, recently announced a strategic alliance between the two companies.   The objective of the alliance is to create a Trinidad based “centre of excellence” for contact centre services which will become the first choice of organisations, from the region and internationally, who wish to outsource a host of service delivery functions.  
 

Neil Fairfield, General Manager of Prism’s Outsourced Business Services Division, believes that Trinidad is very much under-represented in the international contact centre market.   He adds that “Despite many other Caribbean countries employing thousands in the industry, we still have to establish ourselves as a destination for service buyers.  We already have the ingredients for success; a thriving contact centre industry is built on a foundation of leading edge information and communications technology and exceptional staff operating at all levels within the organisation.  Our tertiary education establishments are now producing significant numbers of articulate, intelligent and committed individuals well suited to building and supporting the required technology and delivering world class services to any organisation’s customers”.

On the alliance with Transactel Fairfield added “It’s not often that you find a partner organisation that so clearly demonstrates values so similar to yours.   It’s very easy to see that we can work well together.  Transactel provides us with a clear roadmap for developing our business and the industry in Trinidad in all key aspects of call centre operation.   We’ve seen many other call centres, both in the region and internationally, and few can compare.”      

Transactel is headquartered in Barbados and operates contact centres in Guatemala and El Salvador.     The company has doubled in size over the past 5 years and now employs over 4,500 ‘Service Heroes’.    In 2009 it was ranked 30^th in the Central American and Caribbean Regional Best Companies List by the Great Place to Work Institute.   It has also received several other contact centre industry awards including being ranked as one of the world’s top 20 contact centres by Contact Centre World in the same year.   

The Prism Services Group operates in Trinidad, Barbados and Jamaica and provides services to many of the Caribbean’s premier businesses.   In addition to the call centre services offered by the parent company their portfolio extends to document mailing solutions, through Streamline Solutions Ltd. (formerly Trinidad and Tobago Mailing Systems Ltd.), Loyalty Management and Physical and Electronic Records Management (Stronghold Data Solutions Ltd.).    Prism’s contact centre operation’s telephony technology also supports client needs for voice messaging, remote hosted PBX, automated customer surveys and a host of other services.

   

Streamline Opens New Production Facility

June 22nd, 2011

Port of Spain, Trinidad & Kingston, Jamaica

Caribbean based mail processing company Streamline Solutions opened their new production facility in Trinidad in the past month.   

Managing Director Natalie Pires made the announcement to press and staff over a webinar from her   D’Abadie, Trinidad office.  Pires indicated that this bold step to invest in the business was a  reflection of the business growth over the past 2 years.  She indicated that increased clients and volumes had increased in both the east and west Caribbean required that the company increase its facilities in Jamaica and Trinidad. Jamaica opened a new centre in 2010. 

Pires and general manager of Streamline Jamaica Adrian Recas showcased pictures of the Retirement Crescent Kinston, Jamaica and Red Hill, D’Abadie Trinidad  Facilities.  The new offices have 10,000 sq feet of space, new loading bays and workflows that map onto the changing needs of the industry.  We have added significant production capacity to our business with new equipment as well added Recas.

Streamline also has a production facility in Barbados catering for Barbados. Pires stressed that Streamline is the only regional mail processing player with a footprint that comprises the major business hubs in the region which gives Streamline a unique offering both from a disaster recovery standpoint but also from a service level and cost of local postage standpoint.

Streamline have been hosting client visits at the new locations which will continue over the coming months.

Streamline's client base spans over 20 regional territories, the key territories that we service are:
Antigua, Anguilla, Barbados, British Virgin Islands, Cayman Islands, Dominica, Guyana, Grenada, Jamaica, Montserrat, St. Vincent and the Grenadines, St. Lucia, St. Kitts & Nevis, Suriname, Trinidad & Tobago, Turks & Caicos.  Pires indicated that there were plans for a Bahamas hub in the  next 6 months.

Streamline is a subsidiary of Prism Services (www.prismco.com), a regional business to business services company with offices in Trinidad, Barbados and Jamaica.

For more information

www.streamlinecaribbean.com

email npires@streamlinecaribbean.com

www.prismco.com

Prism Trinidad hosts staff sports day

Prism hosted its annual sports day in Trinidad in June at the Barataria sports facility. There were three teams representing Streamline, Loyalty and Outsourcing. It was a fun filled day with a cooking competition (won by the loyalty group led by Curtis King). The games were won by Crab and Calalloo (the outsourcing division). Congratulations to the organizers on a good day.

New Telephone number for Streamline Barbados and Secure Data Management (SDM)

The telephone number for Streamline Barbados and Secure Data Management (SDM) is 246-420-1132, email remains info@streamlinecaribbean.com and the website is www.streamlinecaribbean.com.  Primary contact for Streamline Barbados and SDM is Cheri Worrell email cherieleen_worrell@prismco.com

Address

Streamline Barbados

Searles Factory Complex
Searles, Christ Church, Barbados W.I.
Tel: 246.420.1132
Fax: 246.418.0780

Streamline Launches New Website

June 15th, 2011

Port of Spain, Trinidad

Caribbean based mail processing company Streamline Solutions launched its new website www.streamlinecaribbean.com at a company briefing this week in Trinidad.  Managing Director Natalie Pires showcased the new website at a lavish company briefing at their Trinidad office.  Pires indicated the plan is to communicate with clients and partners over the coming days informing them of the new site.

Streamline Solutions provides mailroom processing services from their operations in Kingston Jamaica, Port of Spain Trinidad and Bridgetown Barbados. Pires stressed that Streamline is the only regional mail processing player with a footprint that comprises the major business hubs in the region.

Streamline currently assists over 100 organizations with their monthly statements with many of them gaining significant operating efficiencies ie they are getting their statements to their clients faster resulting in better cash flow while reducing capital and operating costs by nearly 30% in all cases.

Streamline's client base spans over 20 regional territories, the key territories that we service are:
Antigua, Anguilla, Barbados, British Virgin Islands, Cayman Islands, Dominica, Guyana, Grenada, Jamaica, Montserrat, St. Vincent and the Grenadines, St. Lucia, St. Kitts & Nevis, Suriname, Trinidad & Tobago, Turks & Caicos.  Pires indicated that there were plans for a Bahamas hub in the  next 6 months.

Streamline Solutions provides the resources to assist businesses with cost savings and to achieve greater efficiency with their billing, statements and customer communications. This allows clients to focus on their primary business while ensuring their communications reach the target market. Streamline stress  full data security and confidentiality, and work closely with postal corporations across the Caribbean to improve delivery time and postal rates.

Streamline's controls ensure efficient and secure mailing systems that account for every document they handle. Their economies of scale, knowledge of the region and supplier relationships ensure lower material, printing and distributions costs while improving the presentation of document with real time formatting, thereby reducing the amount of stationery types client's have to manage.

Streamline is a subsidiary of Prism Services (www.prismco.com), a regional business to business services company with offices in Trinidad, Barbados and Jamaica.

For more information

www.streamlinecaribbean.com

email npires@streamlinecaribbean.com

www.prismco.com

Stronghold Jamaica - new record destruction service

Stronghold Data Solutions (www.strongholdsolutions.com) , a regional records management that offers a full range of records management solutions, has expanded its business to include secure document destruction in Jamaica.

Stronghold has recently installed a new state-of-the-art industrial shredder at its Kingston facility at Retirement Crescent.

Operations Manager Clive Christie highlighted that Stronghold has had an overwhelming response from their customer base to provide a “one–stop-shop” approach towards records management as they wanted one point of contact and accountability for the preparation of records, the physical storage of documents, digital conversion and secure document destruction.

Christie explained that “accountability, trust and transparency is vital to our business and as such we have devised a systematic process which begins at the initial pickup all the through to the actual destruction”. “Stronghold will collect documents directly from client location where each item is bar-coded and tracked by Stronghold’s content management system to provide detailed item auditing and exact time of destruction. Efficient workflows ensure documents marked for destruction are processed in a secure and timely manner and Stronghold can provide Certificates of Destruction for confirmation. Clients are also able to view the destruction process if required.

Now, in addition to storing physical records for clients in a controlled and secure environment ensuring easy and fast retrieval, both physically and electronically, Stronghold Data Solutions can now fully manage workflow and retention schedules by providing onsite secure document destruction for its clients.

Additionally, along with range of services provided by the records management company, Stronghold Data Solutions also offers a unique service known as the Secure Shred Bin service. This is a secure, convenient and safe way of storing and discarding your unwanted, confidential documents daily.

Stronghold Data Solutions at the client’s request will provide a tamper proof key locked container, which will be placed at a central point in a client’s facility. When full Stronghold will retrieve and destroy all items in these containers.

Stronghold Data Solutions also has a presence in the Caribbean through its partnership with Trinidad’s market leader Chapman’s Records Management. Chapman’s and Stronghold Data Solutions provide one regional service from its Jamaica and Trinidad hubs.

Stronghold Data Solutions is a member of the Prism Services group, a regional business-business outsourcing company with its Head Office based in Barbados and other subsidiaries located in six (5) other Caribbean territories – Trinidad, Jamaica, St. Vincent, Grenada, St. Lucia and Antigua. Regionally Prism Services employs over 200 team members.

Prism Services Jamaica Limited has been operating in Jamaica since the early 90s and currently has a team of forty-five people based in two Kingston offices.

Other Prism companies in Jamaica include Streamline Solutions Jamaica Limited who are the Suppliers and Consultants of Mail Processing Solutions and Prism Services Loyalty Management Services which entails the popular Magna Rewards Programme and Air Jamaica 7^th Heaven Frequent Flyer Programme.

Stronghold is a member of PRISM (Professional Records and Information Services Management) International and an Industry member of ARMA (Association of Records Managers and Administrators).

For more information

www.strongholdsolutions.com

www.prismco.com

Postal franking machine workshop held in Trinidad

Neopost and Output Solutions Central America (a Prism subsidiary) recently staged a Regional Franking Machine workshop at the Hyatt in Trinidad on April 12th and 13^th.  

There were representatives from the post offices in Trinidad, Jamaica and Barbados as well as OSCA distributors Multipost (Curacao), Office Solutions (Barbados), Campbells Business Solutions (Dominica) and Dynasoft (Suriname).

There were presentations made by Neopost System Engineer (Patrick Verriez) and OSCA’s Richard George.  Also attending were OSCA’s system support engineer Anton Modeste and Prism’s Alvin Jones.  The key objective of the workshop was to refine the postal specifications for the various markets.

Inset Anton Modeste and Richard George listen Patrick Verriez of Neopost who outlines the capabilities of the IJ110

The presentations included an overview of the planned network, a system demonstration and product Demonstration featuring the Neopost IJ40 and IJ110 (with the dynamic weighing platform).

For more information contact rgeorge@outputsolutionsca.com