Prismco-News

VACANCY BARBADOS Accounting Assistant/ Office Administrator

2012-03-01T01:41:00.000-08:00

Position Title: Accounting Assistant/ Office Administrator
Reports to: Finance Manager-Barbados
Overall Responsibility
To Assist the Finance Manager and Oversee Office Administration
Key Tasks and Responsibilities:
 Entry of transactions relating to payables and receivables.
 Preparation of VAT returns.
 Preparation of Payroll
 Management of company cash flow
 Supervision of the office
 Any other reasonable duties as may be deemed necessary.
Job Requirements:
 At least ACCA/CGA Level 2 or equivalent
 Accounting Experience minimum of 3 years.
 Strong knowledge of accounting procedures
 Knowledge of QuickBooks is essential
 Excellent Communication Skills
Applications, supported by full curriculum vitae should be addressed to:
Prism Services Inc.
#6, Belle Plantation
St. Michael
Or applications may be emailed to hr_bdos@prismco.com
The closing date for receipt of applications is Friday March 16, 2012

Streamline Barbados relocates to the Belle

2012-02-18T09:10:00.003-08:00

Streamline Solutions (Barbados) Ltd will be relocating to our new facility #5 Belle Plantation, The Belle, St. Michael on Monday, February 20th, 2012. This is in the same compound as Prism's main offices in Barbados.

Our new telephone number is (246) 434-2306 and fax number (246) 437-7792.

We can also be reached at (246) 435-0892 Ext 2251 and 2252.

New Sales Manager - Eastern Caribbean

2012-01-28T02:34:00.000-08:00

Dirk Prudent joined Prism Services in January 2012 as the Sales Manager for the EasternCaribbean territory. Dirk has extensive experience in sales and leadingsuccessful teams having served as Sales Manager previously with a number oflarge corporations in Trinidad. Dirk has an outstanding track record of success coaching 100's ofsales professionals to peak level performance and has recruited, developed andmanaged multiple sales forces from scratch.

Telephone: +1 868.646.2205/ 642.7492/9340 x 109, cell 688 4191
email dirk_prudent@prismco.com,

Skype: dirkprudent

Stronghold Jamaica adds media vaulting service

2012-01-26T02:02:00.000-08:00

Stronghold Jamaica media vaulting service is now live and operational.

All digital media is stored in a 2 hour rated data safe. The vault area is climate controlled with restricted access to senior Stronghold personnel only. Stronghold handles any rotation, pickup and drop off of recovery material. This service is available with 24/7 access.

CarIFS productivity compared to Barbados road network

2012-01-26T01:58:00.000-08:00

Mike Parris, General Manager or CarIFS

BRIDGETOWN, Barbados, Monday January 23, 2012 - Caribbean Integrated Financial Services, know as CarIFS, continues to provide a world class financial service to every Barbadian. So says Mike Parris, Director of Prism Services Inc. which manages and operates the island’s National debit network.

Created over 11 years ago, the CarIFS financial network has made Barbados more productive bringing huge National gains to the Barbadian economy, Parris said. When we created the service in June 1999, Bajans wasted millions of unproductive hours queuing to receive and access their money. Today, he said, most companies now pay staff through direct bank transfer, allowing individuals to draw wages directly from ATMs or purchase goods at CarIFS merchant terminals outside of banking hours and irrespective of an individual’s bank.
Barbadians can access their money, more securely, quicker and more conveniently any time of day or nightParris said, this is a real “National Treasure”. CarIFS has successfully created domestic savings for the country in the financial arena equivalent to those time savings gained if we could remove all the waiting time associated with round-abouts, stop lights, restricted passing zones and road works on our roads today. He said, consider how much more efficient Barbados could be if we were able to remove the impediments on our road system as we have been able to achieve on our financial systems. “It’s worth millions”, he said.

Barbadians can access their money, more securely, quicker and more conveniently any time of day or night. The CarIFS network was conceived and created by Bajans. It sustains 20 local jobs and conforms to and exceeds world financial standards being audited by international banks, financial institutions and The Central Bank of Barbados. Since 1999, CarIFS has maintained 100% uptime even in the face of hurricanes, power failures or telecommunications glitches. This has ensured confidence in Bajans with last year recognising 15% increase in activity for 71% of the local households.

Parris said, in 2011, the country transacted over Bds$319 Million from personal accounts across 3 million CarIFS transactions. He said this represents about 1,300 time-saving secure transactions in every productive hour of the year.

As international brands like Visa debit start to appear on the local scene, Parris drew note to cardholders and merchants that the use of CarIFS continues to foster huge national savings, reduced cost, keeps locals employed and stem foreign exchange outflows for processing services. CarIFS links to all retail banks in Barbados including the Barbados Public Workers Cooperative Credit Union and The City of Bridgetown Credit Union thus providing access to 90% coverage for local convenience.

Jamaica Retirement Crescent Office Upgraded

2011-10-26T14:30:00.000-07:00

The car park and surrounding areas were recently repaved in Jamaica.

Prism exhibits at ISB conference in Barbados

2011-10-26T03:02:00.001-07:00

The Information Society of Barbados (ISB) are hosting their annual conference at the Sherbourne Conference Centre in Barbados. Prism is hosting a booth and Edward Ince is one of the featured speakers. See link http://isb.org.bb/site/speakers/45 for more information.

Barbados Automated Clearing House (ACH) platform upgrade

2011-10-26T02:59:00.000-07:00

The Barbados Automated Clearing House (ACH) platform (which Prism operates for the Banks) was finally converted to strict NACHA format processing.

Congrats to the ACH team and the banks for completing this project.

NACHA Item Processing is the ACH format consistent with the National Automated Clearing House Association (North America)

NACHA clearing allows Depository Institutions to assign the appropriate codes and Discretionary Data which correctly identifies payment transactions internationally. Processing in NACHA format will also more efficiently accommodate Direct Payments, enable Internet Banking as an input conduit for clients and set the standard for Check Truncation as it relates to Check 21 format.

On-the-Job Training - Trinidad

2011-10-21T03:04:00.000-07:00

Streamline Solutions Trinidad became a Certified employer of the OJT (On-the-Job Training ) National Training Agency. Streamline Solutions will be soon assisting with the development of our nation’s youth as we will be hiring our 1st batch of trainees in the Operations and IT departments.

Prism Jamaica Staff Retreat

2011-09-20T19:01:00.000-07:00

Prism Jamaica senior staff recently met at the hotel in Kingston to review the company's recent achievements and upcoming plans. Jamaica companies include Streamline, Stronghold and the new Prim company loyalty Spectrum. The meeting was chaired by director Edward Ince.

Expanded Loyalty Operations Management in Trinidad

2011-09-03T04:37:00.000-07:00

Prism’s loyalty arm recently announced a number of new initiatives to support its client base in the region.

Ms. Cheryl-Ann Chandler joins on Sept 5^th as loyalty operations manager in Trinidad. Ms. Chandler is based at Prism’s Fernandez location on Eastern Main Rd. Ms Chandler reports to the regional loyalty operations manager Rudolph Walkes who is based in Barbados. Ms. Chandler will provide depth to the existing loyalty operations in Trinidad.

Mr.Walkes also outlined the expansion of Prism’s Spanish speaking call centre for a loyalty client in Belize where English and Spanish is required.

Prism provides bi-lingual turn-key loyalty management solutions for clients in the Caribbean and Central America including Magna, Caribbean-Airlines and Air Jamaica.

For more information contact info@prismco.com.

Prism & NCDS Sign co-location agreement

2011-09-03T04:15:00.000-07:00

National Commercial Data Services (NCDS – www.ncds.com), the leading data services company in Anguilla and Prism via its records and data storage company Stronghold have signed an agreement whereby all data from NCDS will be automatically stored offsite at the Prism backup facility in Barbados. This is part of a reciprocal arrangement between the two companies.

John Rickards, Managing Director of NCDS, stated that an off island recovery facility was an important consideration in this part of the world which is impacted by severe hurricanes during the summer months. Any key organisation must have an off island solution. We can recreate our environment in Barbados in the event of a catastrophe that renders our Anguilla location inoperable.

NCDS manages computer facilities for National Bank of Anguilla (NBA) and CCB Anguilla Ltd and a number of other large corporations in the northern Leeward islands. Pictured below are NCDS and Stronghold staff performing routine testing in Barbados during a recent visit.

Prism’s subsidiary Stronghold (www.strongholdsolutions.com) offers colocation, data storage, hosting, test site and tape storage solutions in Barbados and plans to expand it via its hubs in Trinidad and Jamaica in the coming year. Left is Stronghold's Barbados facility.

For more information contact info@prismco.com

Conferences in September

2011-09-03T03:57:00.000-07:00

Representatives from Prism will be attending the Caribbean Postal Union (CPU – www.cpuslu.org) in Curacao (Sept 5^th to 9^th) and the annual mail and print mecca “Graph Expo “ in Chicago from Sept 14^th to 16^th.

The CPU forum gives mail solutions company OSCA (www.outputsolutionsca.com) the opportunity to meet with the postal heads from the Caribbean in one location. OSCA will be sponsoring a lunch during the event and will be updating the group on the rollout of the digital franking meter network.

Graph Expo (www.graphexpo.com) is one of the top mail and print shows held each year in Chicago. Prism’s strategic partner Neopost will be showing its solutions with a booth. OSCA will be hosting visits from partners across the Caribbean, Central America and Mexico region. OSCA will be issuing a short presentation on key issues raised at the conference during the latter part of September – look out for the notice.

OSCA’s Richard George (rgeorge@outputsolutionsca.com) will be attending both events.

For more information contact info@prismco.com

Stronghold joins PSOJ

2011-08-10T03:56:00.001-07:00

Stronghold Data Solutions (a subsidiary of Prism Services) confirmed it membership with the Private Sector Organization of Jamaica (PSOJ).

Commenting on this news;Stronghold account manager Courtney Barrett indicated it was important for Stronghold to be part of the PSOJ to contribute to the development and awareness of records management in the private sector in Jamaica. We are a leader in our field and can lead this arm for the PSOJ indicated Barrett.

Stronghold Data Solutions is a regional records management that offers a full range of records management solutions including physical storage of documents, conversion to digital (scanning and indexing), destruction and image hosting. Stronghold operates from its offices in Kingston in addition to its other regional hubs.

Stronghold Data Solutions is a member of the Prism Services group, a regional business-business outsourcing company with its Head Office based in Barbados and other subsidiaries located in six (5) other Caribbean territories – Trinidad, Jamaica, St. Vincent, Grenada, St. Lucia and Antigua. Regionally Prism Services employs over 200 team members.

Stronghold is also a member of PRISM (Professional Records and Information Services Management) International and an Industry member of ARMA (Association of Records Managers and Administrators).

For more information

www.strongholdsolutions.com

www.prismco.com

Neopost Training in Barbados

2011-08-08T12:52:00.000-07:00

A training workshop was held at Prism’s office in the Belle from 20 to 26 July 2011. The trainer for this workshop was Mr Hamid Rafik from Neopost France. Alvin Jones, Kim Ellis, Ricky Forde and Aronda Morris attended the training and were trained in the use of Neopost’s Diamond Server, Maple (Oracle) Forms, Modem Handler and Nagios Monitoring Applications.

Training was also received in the basic user operation of a Neopost IJ110 franking machine.The training was designed to enable the Prism technical team to effectively operate/administer the relevant modules of the OSCA application/network for all the territories involved.

Aronda commented………. “Very informative training session on franking machines which I have now seen for the first time in operation. Training also included an administering and technical session with The Maple web interface application which would allow post offices across six territories Jamaica, Trinidad, Barbados, Costa Rica, Mexico and Bahamas to connect to our offices here at Prism Barbados and perform any “top ups” they may require for their franking machines”

Neopost UK Launches its DS-200 High Production Folder Inserter

2011-08-03T08:34:00.000-07:00

Neopost Limited, Europe's leading supplier of mailroom solutions, announced today the launch of its DS-200 flexible, high volume folder inserter.

DS-200 letter inserting machine is able to handle a wide range of applications such as coated and glossy booklets or CDs, inserting them into regular envelopes ranging from C5 to C6 to C4 in landscape format. This flexibility allows users to automate jobs which are hand inserted by many organisations today, providing increased productivity with greater security and integrity.

The Neopost range of products are sold exclusively via Output Solutions of Central America Ltd; (OSCA www.outputsolutionsca.com ) a prism subsidiary; through dealers in the various markets.

The versatile DS-200 letter inserting machine is able to handle a wide range of applications such as coated and glossy booklets or CDs, inserting them into regular envelopes ranging from C5 to C6 to C4 in landscape format. This flexibility allows users to automate jobs which are hand inserted by many organisations today, providing increased productivity with greater security and integrity.

The DS-200 letter folding machine can read any type of barcode giving full content control and security. It allows you to select inserts based on customer profiles.

This highly versatile envelope inserter can process up to 4800 envelopes per hour with up to 50 pages per envelope. Its high loading capacity is a perfect match for its high speed, which reduces downtime and maximises productivity.

With a graphical touch screen and intuitive display, the DS-200 letter folding machine is easy to use. Jobs can be easily selected and ensures new jobs are easily set up, increasing operating uptime.

Its modular design gives peace of mind when purchasing a system, knowing that your future needs and job requirements can be fulfilled. Simply add the right module at the right time – as your company grows, or your needs change.

The DS-200 folder inserter can be integrated with Neopost's Bulk Mailer address management software to access the best possible mail discounts.

To find out more about the versatility and productivity of Neopost's DS-200 folder inserter visit www.neopost.co.uk/folding-inserting/ds-200-mail-inserter.

For more information contact rgeorge@outputsolutionsca.com

Emerging Payments: Mobile and Social Media

2011-07-29T04:34:00.000-07:00

Prism’s David Robinson from our payments unit recently attended the NACHA Payments Institute workshop on emerging payments especially mobile & social networks at Washington’s Georgetown University on July 10^th to 13th. The emphasis was on how mobile and social media payments can be incorporated within existing Debit, Credit and ACH networks.

Prism is a leading provider of services to the payments industry in the Caribbean providing services to all major banks as well as shared services debit and cheque networks.

For more information contact info@prismco.com

New position - Business Development Manager - Central America

2011-07-24T14:57:00.001-07:00

Prism is looking for a dynamic individual to grow its existing and future business in Central America, the Dominica Republic and Puerto Rico.

Responsibilities:

Identify, develop, and cultivate partnering relationships and business opportunities for Prism’s suite of Solutions and Services in these markets.

Requirements:

Bachelor Degree and Master in Business Administration/Marketing or equivalent.

1^st language Spanish with English, interview will be in Spanish

At least 5 years experience, preferable with relevant experience in sales

and at least two (2) years in a senior management position.

Experience in the markets outlined above will be an asset

Excellent negotiation skills

This position is based in Barbados and travel is essential.

Send resume to info@prismco.com

Prism Expo in Jamaica Sept 2011

2011-07-18T10:35:00.000-07:00

Prism Jamaica companies: Streamline, Stronghold & Loyalty Co are staging a product expo on September 22, 2011 at the Spanish Court Hotel, Kingston Jamaica between the hours of 6pm – 10pm.

Joining the expo will be other Prism companies OSCA (www.outputsolutionsca.com/) and its Jamaica/Cayman/Turks distributors, Prism Technologies (the software arm of prism) and Prism outsoucing (the contact centre unit).

This is an invitation only event and with guests coming from Jamaica, Cayman, Bahamas and Turks’ business as Prism pushes to expand its West Caribbean presence.

Intermingled in the casual cocktail evening will be short events and presentations from representatives from each of our organizations followed by question and answer sessions. Each company will have a designated area, which is to be decorated with company specific product information where customers can be given further information to any queries they may have.

For more information please contact
pierrette.blake@streamlineja.com or
tel no 876-383-3857 or 876-908-0317

Prepaid Gas Card Launched in Trinidad

2011-07-17T06:52:00.000-07:00

Prism (www.prismco.com) and Hypertech Caribbean (www.hypertech-caribbean.com) recently announced the launch of a prepaid gas card in Trinidad.

PetroCard, a pre paid gas card targeted at customers with less than ten vehicles will introduce numerous benefits, not only for companies, but also individuals and the gas stations themselves. PetroCard will eliminate fueling via petty cash and allow for better management and control of fuelling cost via effective reporting.

The current fuel payment options present a wide range of challenges for companies; credit facility with gas stations leads to administrative costs associated with reconciling the bills to make payments at the end of every month; fleet card facilities are not appropriate for every company as it depends on their size; not all employees can be given the privilege of using a company credit card; cash payments increase the security risks due to frequent trips to the bank and reimbursing employees is always a stressful procedure.

In addition to these benefits, using PetroCard is a simple and effective process; companies fill out an application form and make a payment for the amount to be loaded onto each corporate gas card. To reload the card, a cheque is sent to the gas station with a breakdown of the amounts to be loaded onto each card; the administrator logs on to the system remotely, accesses the customer’s account, and enters the relevant amounts.

For individuals to reload their card, they must simply pay the amount that they wish to a gas station attendant; the card is swiped, and the amount entered enables a reload.

PetroCard has in place numerous security measures offering maximum protection for clients.

PetroCard also introduces increased accountability by providing report details on individual cards.

UNIPET; owning a total of 22 gas stations throughout Trinidad, will also reap the benefits of PetroCard as it will lead to increased patronage, eliminate the cost and hassle of offering credit facilities, promote a cashless gas station; less cash will pass through the stations and hence minimize loss through robbery and theft, and offer rewards for fuelling. At this point no other gas station offers this; the Unipet PetroCard will be the first ever to offer rewards to customers for their gas purchase.

Hypertech Caribbean Limited is a leading provider of Card Payment Solutions in the Caribbean. Their solutions add value at the point of sale (POS) for financial institutions, merchants and consumers. Its solutions include consultancy and project management services; Hypercom POS technology; POS network development and installation; credit and debit card production and delivery; and supplies for Hypercom POS terminals.

For more information contact Rachel Walker
Tel 868-713-7889 or email: Rachel_walker@prismco.com

Prism to manage regional postal network

2011-07-17T06:42:00.000-07:00

Prism Services has secured a contract with Neopost, (www.neopost.com) the leading provider in Europe and second largest provider in the Americas of Digital Franking Machines (Postage Meters), to construct and manage the Neopost Digital Franking Machine Re-crediting Network for the Central American and Caribbean regions.

Across the globe, postal rates and revenue is electronically delivered and controlled by similar networks of Digital Franking Machines that print “stamp-like images” on the envelopes. The network will provide each Post Office in the region with a highly secure encrypted digital mechanism for securely capturing their revenue, and a means to transmit new products and services directly to their commercial customers, while providing each user with a simple, fast, efficient way to manage and utilize the Domestic and International Postal Services.

The Neopost range of Franking Machines will be sold exclusively via Output Solutions of Central America Ltd; (OSCA www.outputsolutionsca.com ) a prism subsidiary; through dealers in the various markets.

There is a wide range of franking machines available, from the small IJ40 for the smaller offices, to the larger IJ110 for the larger mail and fulfilment houses.

Prism manages a number of other financial networks across the region, including the Carifs network and automated clearing house in Barbados, and will manage this new digital postal network, which will need to be kept up around the clock, from its operations in Barbados, along with a real time offsite backup.

Discussions are currently ongoing with postal organizations across the region with the view of certification and entering the correct rates and structures for each market.

Prism Services (www.prismco.com) is a business to business outsourcing company, specializing in solutions for the payment systems, loyalty, mailing and document storage industries. Prism has offices in all major Caribbean geographies and now expands its presence into the Central American locations.

For more information contact rgeorge@outputsolutionsca.com

New Appointments

2011-07-14T10:42:00.000-07:00

Julie Greene – Accounting Manager

Based in Barbados

Telephone # - (246) 266-3080/ (246) 435-0892 Ext. 2236

E-mail – julie.greene@magnarewards.com

www.magnarewards.com

Mark Ali – Operations Manager, Streamline Solutions Trinidad Ltd.

Based in Trinidad

Telephone # - (868) 357-0985 / (868) 646-2205 Ext. 103

E-mail – opsmanager@streamlinecaribbean.com

www.streamlinecaribbean.com/

Samantha Weekes – Accounting Assistant

Based in Barbados

Telephone # - (246) 261-4082 / (246) 435-0892 Ext. 2250

E-mail – samantha.weekes@magnarewards.com

www.magnarewards.com/

Andrea Clarke – Account Manager, Stronghold Data Solutions

Based In Jamaica

Telephone # - (876) 832-3324 / (876) 908-3073

E-mail – andrea.clarke@strongholdja.com

www.strongholdsolutions.com/

Emma Marshall – Project Manager, Magna

Based in Barbados

Telephone # - (246) 836-0655 / (246) 435-0892 Ext. 2222

E-mail – emma.marshall@magnarewards.com

http://www.magnarewards.com/

Shiva Badree – Group Accountant, Streamline Solutions

Based in Trinidad

Telephone # - (868) 646-2205

Email – sbadree@streamlinecaribbean.com

http://www.streamlinecaribbean.com/

Clive Christie - Operations manager Stronghold Jamaica

9C Retirement Crescent

Kingston 5, Jamaica

Tele: (876) 908-3073

Fax: (876) 908-3074

http://www.strongholdsolutions.com/

Stronghold Expands Eastern Caribbean Presence

2011-07-14T09:42:00.001-07:00

Prism Services, a leading Caribbean provider of outsourced business services, has expanded its information management enterprise; Stronghold Data Solutions (www.strongholdsolutions.com) with a new facility at Dayrells, St George in Barbados as well as merged its existing data scanning operation (Securedataman) into Stronghold.

Stronghold offers information management and business continuity solutions to customers within Barbados and the wider Eastern Caribbean. This new operation will provide facilities for those organizations in need of a safe and secure location to store and host data remotely, test their restoration plans and provide a backup data or user site.

Stronghold currently provides information management services in Jamaica and in Trinidad via a relationship with Chapmans Records Management. It also provides digital records management (conversion of paper to electronic images) in Barbados to a number of existing clients.

Stronghold Barbados is located at Dayrells, St. George, and supplies clients with a dependable way to safeguard the integrity of their data in the event of a natural or manmade disaster. Should such an event occur, the client’s data will be protected and could be retrieved from anywhere at any time. The online and offsite backup services available ensure the safety of this data. The facility at Dayrells includes, but is not limited to, a fire suppression system, environmental monitors, UPS facilities, and ADSL circuits.

The space at Dayrells consists of two rooms. One of these rooms contains the data centre and the other is set up as an office which can be rented by corporations for testing purposes. This testing will allow the organization to ensure that in the event of a disaster, they will be able to access their data and essentially operate the business from a remote location.

Stronghold’s data testing and continuity has six clients in Barbados and the Eastern Caribbean.

For more information contact

info@prismco.com

info@strongholdsolutions.com

New Country Manager for Magna Jamaica

2011-07-12T03:45:00.000-07:00

Doreen Morris-Thomas has been confirmed as the new Country Manager for Magna Jamaica. Doreen has been acting in this role since February, 2011.

Doreen and the Magna Jamaica team have just completed a successful two-day RoadShow across Jamaica, which featured several stops across rural Jamaica, ending in a major show each day in Montego Bay, and Maypen, respectively. The Roadshow featured lots of Magna-branded giveaways, several high-profile Jamaican artists performing and promoting the Magna Brand, as well as a Magna Auction, in which customers could ‘bid’ on giveaways such as TVs, Microwaves, Blenders, and even a full Couch Set, using just their Magna receipts. This created a lot of buzz around the country and provided great visibility to the Magna brand within Jamaica.

Prism partners with International Contact Centre Leader

2011-06-28T05:21:00.000-07:00

Leading regional and international Business Process Outsourcers (BPO) Prism Services and Transactel, recently announced a strategic alliance between the two companies. The objective of the alliance is to create a Trinidad based “centre of excellence” for contact centre services which will become the first choice of organisations, from the region and internationally, who wish to outsource a host of service delivery functions.

Neil Fairfield, General Manager of Prism’s Outsourced Business Services Division, believes that Trinidad is very much under-represented in the international contact centre market. He adds that “Despite many other Caribbean countries employing thousands in the industry, we still have to establish ourselves as a destination for service buyers. We already have the ingredients for success; a thriving contact centre industry is built on a foundation of leading edge information and communications technology and exceptional staff operating at all levels within the organisation. Our tertiary education establishments are now producing significant numbers of articulate, intelligent and committed individuals well suited to building and supporting the required technology and delivering world class services to any organisation’s customers”.

On the alliance with Transactel Fairfield added “It’s not often that you find a partner organisation that so clearly demonstrates values so similar to yours. It’s very easy to see that we can work well together. Transactel provides us with a clear roadmap for developing our business and the industry in Trinidad in all key aspects of call centre operation. We’ve seen many other call centres, both in the region and internationally, and few can compare.”

Transactel is headquartered in Barbados and operates contact centres in Guatemala and El Salvador. The company has doubled in size over the past 5 years and now employs over 4,500 ‘Service Heroes’. In 2009 it was ranked 30^th in the Central American and Caribbean Regional Best Companies List by the Great Place to Work Institute. It has also received several other contact centre industry awards including being ranked as one of the world’s top 20 contact centres by Contact Centre World in the same year.

The Prism Services Group operates in Trinidad, Barbados and Jamaica and provides services to many of the Caribbean’s premier businesses. In addition to the call centre services offered by the parent company their portfolio extends to document mailing solutions, through Streamline Solutions Ltd. (formerly Trinidad and Tobago Mailing Systems Ltd.), Loyalty Management and Physical and Electronic Records Management (Stronghold Data Solutions Ltd.). Prism’s contact centre operation’s telephony technology also supports client needs for voice messaging, remote hosted PBX, automated customer surveys and a host of other services.

Streamline Opens New Production Facility

2011-06-21T14:32:00.000-07:00

June 22nd, 2011

Port of Spain, Trinidad & Kingston, Jamaica

Caribbean based mail processing company Streamline Solutions opened their new production facility in Trinidad in the past month.

Managing Director Natalie Pires made the announcement to press and staff over a webinar from her D’Abadie, Trinidad office. Pires indicated that this bold step to invest in the business was a reflection of the business growth over the past 2 years. She indicated that increased clients and volumes had increased in both the east and west Caribbean required that the company increase its facilities in Jamaica and Trinidad. Jamaica opened a new centre in 2010.

Pires and general manager of Streamline Jamaica Adrian Recas showcased pictures of the Retirement Crescent Kinston, Jamaica and Red Hill, D’Abadie Trinidad Facilities. The new offices have 10,000 sq feet of space, new loading bays and workflows that map onto the changing needs of the industry. We have added significant production capacity to our business with new equipment as well added Recas.

Streamline also has a production facility in Barbados catering for Barbados. Pires stressed that Streamline is the only regional mail processing player with a footprint that comprises the major business hubs in the region which gives Streamline a unique offering both from a disaster recovery standpoint but also from a service level and cost of local postage standpoint.

Streamline have been hosting client visits at the new locations which will continue over the coming months.

Streamline's client base spans over 20 regional territories, the key territories that we service are:
Antigua, Anguilla, Barbados, British Virgin Islands, Cayman Islands, Dominica, Guyana, Grenada, Jamaica, Montserrat, St. Vincent and the Grenadines, St. Lucia, St. Kitts & Nevis, Suriname, Trinidad & Tobago, Turks & Caicos. Pires indicated that there were plans for a Bahamas hub in the next 6 months.

Streamline is a subsidiary of Prism Services (www.prismco.com), a regional business to business services company with offices in Trinidad, Barbados and Jamaica.

For more information

www.streamlinecaribbean.com

email npires@streamlinecaribbean.com

www.prismco.com

Prism Trinidad hosts staff sports day

2011-06-20T06:33:00.000-07:00

Prism hosted its annual sports day in Trinidad in June at the Barataria sports facility. There were three teams representing Streamline, Loyalty and Outsourcing. It was a fun filled day with a cooking competition (won by the loyalty group led by Curtis King). The games were won by Crab and Calalloo (the outsourcing division). Congratulations to the organizers on a good day.

New Telephone number for Streamline Barbados and Secure Data Management (SDM)

2011-06-20T03:57:00.000-07:00

The telephone number for Streamline Barbados and Secure Data Management (SDM) is 246-420-1132, email remains info@streamlinecaribbean.com and the website is www.streamlinecaribbean.com. Primary contact for Streamline Barbados and SDM is Cheri Worrell email cherieleen_worrell@prismco.com

Address

Streamline Barbados

Searles Factory Complex
Searles, Christ Church, Barbados W.I.
Tel: 246.420.1132
Fax: 246.418.0780

Streamline Launches New Website

2011-06-15T14:31:00.000-07:00

June 15th, 2011

Port of Spain, Trinidad

Caribbean based mail processing company Streamline Solutions launched its new website www.streamlinecaribbean.com at a company briefing this week in Trinidad. Managing Director Natalie Pires showcased the new website at a lavish company briefing at their Trinidad office. Pires indicated the plan is to communicate with clients and partners over the coming days informing them of the new site.

Streamline Solutions provides mailroom processing services from their operations in Kingston Jamaica, Port of Spain Trinidad and Bridgetown Barbados. Pires stressed that Streamline is the only regional mail processing player with a footprint that comprises the major business hubs in the region.

Streamline currently assists over 100 organizations with their monthly statements with many of them gaining significant operating efficiencies ie they are getting their statements to their clients faster resulting in better cash flow while reducing capital and operating costs by nearly 30% in all cases.

Streamline's client base spans over 20 regional territories, the key territories that we service are:
Antigua, Anguilla, Barbados, British Virgin Islands, Cayman Islands, Dominica, Guyana, Grenada, Jamaica, Montserrat, St. Vincent and the Grenadines, St. Lucia, St. Kitts & Nevis, Suriname, Trinidad & Tobago, Turks & Caicos. Pires indicated that there were plans for a Bahamas hub in the next 6 months.

Streamline Solutions provides the resources to assist businesses with cost savings and to achieve greater efficiency with their billing, statements and customer communications. This allows clients to focus on their primary business while ensuring their communications reach the target market. Streamline stress full data security and confidentiality, and work closely with postal corporations across the Caribbean to improve delivery time and postal rates.

Streamline's controls ensure efficient and secure mailing systems that account for every document they handle. Their economies of scale, knowledge of the region and supplier relationships ensure lower material, printing and distributions costs while improving the presentation of document with real time formatting, thereby reducing the amount of stationery types client's have to manage.

Streamline is a subsidiary of Prism Services (www.prismco.com), a regional business to business services company with offices in Trinidad, Barbados and Jamaica.

For more information

www.streamlinecaribbean.com

email npires@streamlinecaribbean.com

www.prismco.com

Stronghold Jamaica - new record destruction service

2011-05-18T04:58:00.000-07:00

Stronghold Data Solutions (www.strongholdsolutions.com) , a regional records management that offers a full range of records management solutions, has expanded its business to include secure document destruction in Jamaica.

Stronghold has recently installed a new state-of-the-art industrial shredder at its Kingston facility at Retirement Crescent.

Operations Manager Clive Christie highlighted that Stronghold has had an overwhelming response from their customer base to provide a “one–stop-shop” approach towards records management as they wanted one point of contact and accountability for the preparation of records, the physical storage of documents, digital conversion and secure document destruction.

Christie explained that “accountability, trust and transparency is vital to our business and as such we have devised a systematic process which begins at the initial pickup all the through to the actual destruction”. “Stronghold will collect documents directly from client location where each item is bar-coded and tracked by Stronghold’s content management system to provide detailed item auditing and exact time of destruction. Efficient workflows ensure documents marked for destruction are processed in a secure and timely manner and Stronghold can provide Certificates of Destruction for confirmation. Clients are also able to view the destruction process if required.

Now, in addition to storing physical records for clients in a controlled and secure environment ensuring easy and fast retrieval, both physically and electronically, Stronghold Data Solutions can now fully manage workflow and retention schedules by providing onsite secure document destruction for its clients.

Additionally, along with range of services provided by the records management company, Stronghold Data Solutions also offers a unique service known as the Secure Shred Bin service. This is a secure, convenient and safe way of storing and discarding your unwanted, confidential documents daily.

Stronghold Data Solutions at the client’s request will provide a tamper proof key locked container, which will be placed at a central point in a client’s facility. When full Stronghold will retrieve and destroy all items in these containers.

Stronghold Data Solutions also has a presence in the Caribbean through its partnership with Trinidad’s market leader Chapman’s Records Management. Chapman’s and Stronghold Data Solutions provide one regional service from its Jamaica and Trinidad hubs.

Prism Services Jamaica Limited has been operating in Jamaica since the early 90s and currently has a team of forty-five people based in two Kingston offices.

Other Prism companies in Jamaica include Streamline Solutions Jamaica Limited who are the Suppliers and Consultants of Mail Processing Solutions and Prism Services Loyalty Management Services which entails the popular Magna Rewards Programme and Air Jamaica 7^th Heaven Frequent Flyer Programme.

Stronghold is a member of PRISM (Professional Records and Information Services Management) International and an Industry member of ARMA (Association of Records Managers and Administrators).

For more information

www.strongholdsolutions.com

www.prismco.com

Postal franking machine workshop held in Trinidad

2011-04-13T06:11:00.000-07:00

Neopost and Output Solutions Central America (a Prism subsidiary) recently staged a Regional Franking Machine workshop at the Hyatt in Trinidad on April 12th and 13^th.

There were representatives from the post offices in Trinidad, Jamaica and Barbados as well as OSCA distributors Multipost (Curacao), Office Solutions (Barbados), Campbells Business Solutions (Dominica) and Dynasoft (Suriname).

There were presentations made by Neopost System Engineer (Patrick Verriez) and OSCA’s Richard George. Also attending were OSCA’s system support engineer Anton Modeste and Prism’s Alvin Jones. The key objective of the workshop was to refine the postal specifications for the various markets.

Inset Anton Modeste and Richard George listen Patrick Verriez of Neopost who outlines the capabilities of the IJ110

The presentations included an overview of the planned network, a system demonstration and product Demonstration featuring the Neopost IJ40 and IJ110 (with the dynamic weighing platform).

For more information contact rgeorge@outputsolutionsca.com

Richard George teams up with Prism

2011-04-01T06:38:00.000-07:00

Richard George - Business Development Consultant – Output Solutions Central America

Based in Atlanta, Georgia, USA

Main: (868) 626 6100

Cell: (404) 918 8428

Email - rgeorge@outputsolutionsca.com

Richard has been involved in the industry for over 20 plus years holding senior positions with both Neopost and PFE International during that time period. Richard will manage the development of OSCA for Prism. His experience has been specifically centered on the development and growth of distribution, which will be his primary focus.

Prism & Neopost announce Central American/Caribbean Relationship

2011-03-29T09:51:00.000-07:00

Prism Services announced today an exclusive relationship with Neopost to distribute their range of Mailing, Document Handling, Shipping and Logistics Solutions in Central America and the Caribbean.

Neopost (www.neopost.com) is the market leading provider of Postage Meters in Europe, and second largest provider in North and South America.

Due to the significance of this relationship with Neopost, Prism has formed a new company, Output Solutions of Central America Ltd (OSCA –www.outputsolutionsca.com ), dedicated to the development of this business in the region.

Richard George, who has been involved in the industry for over 20 plus years holding senior positions with both Neopost and PFE International during that time period, will manage the development of OSCA for Prism. His experience has been specifically centered on the development and growth of distribution, which will be his primary focus.

The addition of OSCA is a strategic move for Prism in terms of developing their regional distribution footprint, broadening their market penetration, and most importantly, adding a technology partner that will help them embrace the changing dynamics of modern communications.

OSCA has dealers in Central America, Mexico and all major English and Spanish Caribbean.

OSCA is headquartered in St. Lucia with an additional office in Trinidad.

Prism Services (www.prismco.com) is a business to business outsourcing company specializing in solutions for the payment systems, loyalty, mailing and document storage industries. Prism has offices in all major Caribbean geographies and now expands it presence into the Central American locations.

For more information

info@outputsolutionsca.com

info@prismco.com

World Mail and Express Americas Conference/Mexico

2011-02-12T15:37:00.000-08:00

Prism’s Edward Ince and Richard George attended the World Mail and Express Americas Conference in Mexico City Feb 7^th to 9^th. They were part of the Output Solutions CA team (www.outsoutsolutionsca.com – a Prism subsidiary) meeting with industry partners, postal corporations and suppliers at the event. Neopost had a booth at the event.

Prism integral in setup of Surepay Online

2011-01-15T13:20:00.000-08:00

Prism has been an integral player in the setup of SurePay Online, the only dedicated online bill payment service in Barbados. This was made possible due to the connection and relationship that Prism has with Magna Rewards and CARIFS which were critical in the launch of SurePay Online.

Inset MacNeal Lashley Prism, Michael Armstrong & Mark Goodridge (Illuminat)

Illuminat the majority shareholder in SurePay Online and a leading information, communication and technology company and creator of the traditional SurePay brand has partnered with Magna Rewards to provide this service. Consumers can now pay all bills and issue online cheques from anywhere and at any time using their selected bank account. It is a faster, more convenient and secure for consumers to pay bills and reoccurring monthly expenses. This is all at a benefit to the customers as they receive Magna Rewards points for enrolling, paying bills and writing cheques.

Prism expands Jamaica Operations

2010-12-18T07:54:00.000-08:00

Regional outsourcing company Prism Services recently announced the expansion of its mail processing business “Streamline Services” and the launch of its records management company “Stronghold Data Solutions”.

Director of Prism, Edward Ince spoke about the expansion and vision for Prism Services in the Caribbean.

“Streamline has moved into a new 10,000 sqft processing facility in New Kingston. Its new offices will allow for increased capacity to meet the needs of existing and upcoming contracts”.

Mr, Ince highlighted that Streamline had outgrown its current facility and despite the fragile and uncertain times and that he felt that the business was strong and had to respond to its clients needs.

Streamline's core business is the outsourcing of creation, production and distribution of statements for corporate clients resulting in more efficient operations and lower costs. The Prism Services Jamaica operation services the local market, Cayman, Turks & Caicos and the Dutch Antilles.

Mr. Ince also spoke about the opening of their Jamaica branch of Stronghold Data Solutions. The core of which will focus on the management of records for corporate clients. “We partner with our clients and act as a ‘custodian’ of their records and documents. We store records for clients in safe and secure environment, ensuring easy and fast retrieval (both physically and digitally). Stronghold also can destroy documents for clients in a controlled environment.” He explained that this business segment was growing rapidly.

Prism has been operating in Jamaica since the early 90s mostly in the credit and debit card areas providing consulting and project management services to many of the top banks in Jamaica. In this decade they have changed their business model with more emphasis on outsourcing and longer term recurring contracts in business segments such as the management of loyalty systems, mail processing and records management. “These are niche markets where we are experts in our area,” outlined Ince.

Prism is also a big player in the loyalty and customer relationship management arena in Jamaica. Their largest success in Jamaica is the well known Magna Rewards program. Prism developed the business plan in the 90s and established Magna in Jamaica in 2003. Other clients in their loyalty segment are the Air Jamaica 7^th heaven program with its NCB/Travelmaster.

Ince outlined that Prism’s objective was to continue to expand its current business both in Jamaica and the Caribbean.

“Jamaica is our West Caribbean processing hub. We see ourselves as an indigenous Caribbean services company. We live in the Caribbean, employ Caribbean people and understand the business practices of the region. This gives us the scale of operating regionally vs our local competitors while understanding how the region works a further competitive advantage against the North American service companies.”

Prism currently has a team of forty five people based in two New Kingston offices. Other Caribbean offices can be found in Trinidad, Barbados, St Lucia, St.Vincent, Grenada and Antigua. Prism employs 200 people collectively across these islands.

For more information contact info@prismco.com or www.prismco.com

Streamline Expo in Barbados

2010-05-12T02:54:00.000-07:00

Archives Prism News letter 1999

1999-05-01T05:22:00.000-07:00